TERMS AND CONDITIONS

Tour Conditions and Travel Information

Please allow GOLDEN BROTHERS AND SISTERS TRAVELS & TOURS to offer helpful ideas and suggestions to all travelers, planning a trip to Myanmar. If there is specific information you wish to know, please do not hesitate to Contact our company in Yangon. We will assist you in any way we could, for your convenience.

Payment Procedure

Payment can be made by telegraphic transfer to the MYANMAR INVESTMENT & COMMERCIAL BANK (MICB)
170/176 Bo Aung Kyaw St, Yangon, Myanmar.
Cable  :   BANKINVEST
Tlx     :   21244 MICBBK BM
Fax     :  095-1-256872

Deposits and Payments

Your deposit is essential, so that we know you are serious in taking the tour. Before the tour operation, we have to secure your space with other related partners such as hotels, airlines, etc, and need to guarantee that you will definitely show up. This will ensure that your tour will run smoothly. Thus the deposit is non-refundable. When your trip is confirmed, you will pay non-refundable deposit of 30% of the total service cost should be paid at least (30) days in advance by Telegraphic Transfer and rest of the payment can be paid cash on arrival in Myanmar at Yangon airport. For cash on arrival, we prefer and accept US Dollars or Euro. No traveler cheques or credit card is acceptable during your stay in Myanmar.
The deposit amount would be changeable depending on the services you have requested and the payment terms of our suppliers. For special groups and for special services during peak periods, normal deposit fees may be increased by our local providers. So please inquire upon reservation. For example, you may be requested 40% if one of your services is required to pay 100% in advance by us.

Cancellation Fees & Refunds

GOLDEN BROTHERS AND SISTERS TRAVELS & TOURS understands that cancellations are a part of the travel business. After commencement of travel no refund either in full or in part, will be given for unused services, included in the tour program, unless it is directly caused by Golden Brothers & Sisters Travels & Tours. So we try to be as flexible as possible with our policy. Company operation and communication costs and direct charges which may be collected by our local providers such as hotels, airlines etc. will normally be charged to the clients. We will always try to minimize any cancellation fees to our clients. We do recommend that our clients carry adequate travel insurance which cover costs, in case a cancellation charge is required. During peak season time and for certain size groups there may be special cancellation fees, so please inquire when booking.

Complimentary Policy

The 16th member of a group will be given complimentary on half twin basis.

Domestic Airline & Flights

Private operated airlines flying throughout Myanmar’s destination are Air Bagan, Yangon Air and Air Mandalay. Baggage allowance is (20) kilo per person and excess baggage fees may be charged. We would like to suggest our clients to leave some items which may not be needed when travel up country. You can leave them at the hotel in Yangon or with GOLDEN BROTHERS AND SISTERS TRAVELS & TOURS.

Child Discount

A child under 12 years old is generally granted a reduction of 50% of the Tour price, on condition that he/she must accompanied by at least two full paying adults and stays in the Same room in an existing bed. Please check with GOLDEN BROTHERS AND SISTERS TRAVELS & TOURS before proceeding any reservation.

Responsibility

GOLDEN BROTHERS AND SISTERS TRAVELS & TOURS will acts as an agent for the person or companies, providing accommodation, transport and other services, included in our price quoted.

As “Service Providers” GOLDEN BROTHERS AND SISTERS TRAVELS & TOURS is not responsible or liability for the following:

(1) Damage, loss, any injury, delay to person or property.
(2) Additional expenses, in convenience directly or indirectly or by any Service Provider or other unforeseen events beyond our Control. Accidents, delays, bad weather, Acts of God or Acts of Government.
(3) Failure of Machinery equipment, Vehicles or industrial disputes.

Accommodation and Meals

Please be cleared that GOLDEN BROTHERS AND SISTERS TRAVELS & TOURS has the right to substitute a “Hotel or Restaurant” of Similar standard, if and when require to do so due to unforeseen circumstances. Please be aware that first class accommodation may not be available in some part of our Myanmar destination. But have trust in GOLDEN BROTHERS AND SISTERS TRAVELS & TOURS that we will arrange the best accommodation available for our clients’ convenience at every location.

Tour Guide

GOLDEN BROTHERS AND SISTERS TRAVELS & TOURS will normally assign an English Speaking Guide for their clients. We have two different types of tour guide in our country. One is – through out guide, who will escort you for the entire touring from arrival to departure and station guide who will meet you at every destination and escort you to and around at destination you arrived.

(1) Accompanying English speaking Guides

For through out touring GOLDEN BROTHERS AND SISTERS TRAVELS & TOURS select a tour guide from Yangon and assign them to travel with you through out your entire journey in Myanmar, until you depart from Yangon. If you have any special interests please let us know so that we could fulfill your needs and wants. All our guides are well trained for (a) large groups especially those traveling without a tour leader (b) Elderly people who may need special attention. (c) Disable people. (d) Special interests groups for Specific Subjects, for example – Gems & Jewelry, art and history, fauna and flora, archeology etc. GOLDEN BROTHERS AND SISTERS TRAVELS & TOURS provides qualified guides speaking other foreign languages such as German, French, Chinese, Italian, Spanish, Japanese, Korean, Russian and Indian. Special guide fees will apply. Please enquire when booking.

(2) Local Station English Speaking Guides

At every destination you arrived, our station guide (Only English speaking guides are available) will welcome you. By hiring a station guide, will reduces the tour cost, for the clients. Our GOLDEN BROTHERS AND SISTERS TRAVELS & TOURS guides are authorized tour guide, fully licensed, well trained and polite to our clients.

Tour Price

Please note that when you book additional cost and expenses such as international airfare, airport tax, visa fees, excess baggage charges, personal or baggage insurance and any item of a personal nature –are not included in our price quoted.

Transport & Vehicles

GOLDEN BROTHERS AND SISTERS TRAVELS & TOURS always use the best air-con bus and cars for our clients. But in some remote areas like Sittwe, Mrauk U and Kyaing Tong air conditioned vehicles may not always be available and roads in some part of the country may vary through out Myanmar. Remote area travel needs a spirit of adventure.